RMC Consulting – Top 10 Errors

Top 10 Errors

Do you know what your error rates are? (Ask CHR for a report)

Housing Association Error Report
HA General Needs logs processed from April 2005 to date
Total number of logs with at least one error: 40,062
Logs in error as % of total processed: 48%

Description	% of total
State benefits amount outside expected range	11.1%
Income outside expected range	10.4%
Property postcode invalid/not in Royal Mail table	6.8%
Previous location and property postcodes same	5.2%
Previous location postcode invalid format/not in Royal Mail table	4.3%
Previous location postcode valid but not in LA entered	4.1%
Child Tax Credit higher than expected	3.5%
Property postcode not within LA entered	3.0%
State benefits entered conflict with sources of income	2.4%
Property location ONS code missing or invalid	2.1%

Local Authority Error Report
General Needs Lettings Logs processed from April 2005 to date
Total number of logs with at least one error: 6,205
Logs in error as % of total processed: 37%

Description	% of total
State benefits amount outside expected range	7.5%
Income outside expected range	6.7%
ALMO entered as landlord	4.7%
Previous location and property postcodes same	4.0%
Previous location postcode invalid format/not in Royal Mail table	3.2%
Child Tax Credit higher than expected	2.5%
Rent period unknown for this HA/LA	2.5%
Property postcode invalid/not in Royal Mail table	1.9%
Income below absolute minimum	1.7%
State benefits entered conflict with sources of income	1.7%