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On this page:
In-house CORE Training
Introduction to CORE (training for new staff)
CORE for CORE Co-ordinators
Advanced CORE – using the data
CORE Digital Training
CORE Management Consultancy
Client Record Form
In-house CORE Training
Half day course – tailored log based training
Course aim
The aim of this course is to provide all staff involved in CORE at an individual organisation with a thorough understanding of CORE – why it is important both national and for their organisation and how to complete a log accurately. Introduction to CORE, sales CORE and CORE Digital training are available in-house. Each course is tailored to meet individual landlord’s requirements and can combine a range of elements from different courses.
Course outline (amended for each landlord
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History and Importance of CORE – brief summary of the uses and importance for both key stakeholders and landlords. Dissemination of CORE.  Examples of use of CORE at this organisation. (CORE contact will be asked in advance to bring along any examples of how their landlord uses CORE data.)
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Management of CORE – examination of how CORE is managed within the organisation including method of submission, job descriptions and existing documented procedures, promotion of good management practice with examples.
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Common problems on the log and landlord’s error rates – Examination of their error rates and main problem questions.
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The CORE log and any recent changes – This section will explain and recent review process and amendments to the CORE log, including the decisions made regarding recent policy;  and any definitions and further explanations not found in the manual. Common problems raised by those attending will be explored. Each individual question will be looked at in detail with additional guidance given on more complex questions.
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The future (if applicable) and where to go for help
Learning objectives/outcomes
By the end of the training delegates will have a greater understanding and respect for the CORE log, they will understand how their organisation uses CORE data and be able to complete a log accurately
Who should attend?
All staff involved in CORE at an organisation, the CORE Contact and/or a senior manager
Maximum 15 delegates
Trainers Denise Raine, Pete Lomax and Judi Watkinson
Price £450 plus VAT and travel
Single (half day) and double (full day) sessions can be arranged in your own offices and are suitable for up to 15 people per session for log based training. Training costs start from £450 (plus VAT and travel) for a half-day session (per session not per delegate) and £670 (plus VAT and travel) for a full day. Discounts are available for small housing associations and multi-housing association/authority sessions can be arranged.
Dates Available throughout the year
If you are interested in organising an in-house course, please email Denise Raine or email Suzanne Hazelden or ring 01769 580380.
Introduction to CORE (training for new staff)
Half day course – log based training
Course aim
The aim of this course is to provide delegates with a thorough understanding of CORE (why it is important nationally and for their organisation) and how to complete a log accurately
Course outline
• History of CORE
• Importance of CORE – brief summary of the uses and importance for both key stakeholders and landlords. 
• Dissemination of CORE. 
• The problems with errors
• When to complete a CORE log
• How to complete a CORE log
• Where to get help
• Client Record Form (optional)
Learning objectives/outcomes By the end of the training delegates understand the history and usefulness of CORE and be able to complete a log accurately
Who should attend? Staff who are completely new to CORE and do not have overall responsibility for CORE at their organisation, those needing a refresher course and new large scale voluntary transfer staff
Maximum 15 delegates
Trainers Denise Raine, Pete Lomax and Judi Watkinson
Price £70 plus VAT per delegate
Dates Regional training is run in the Spring of each year and occasionally in September (subject to demand).
If you would like to book a place on an Introduction to CORE course or are interested in organising an in-house course, please email Denise Raine or email Suzanne Hazelden or ring 01769 580380.
CORE for CORE Coordinators (Regional Training)
Half day course – log based training (lettings or sales)
Course aim The aim of this course is to provide delegates with a thorough understanding of CORE – why it is important both national and for their organisation, the changes to the new log and how to manage CORE within their organisation
Course outline
• Uses of CORE data today by key stakeholders and landlords, including a brief summary of the history and importance of CORE
• Changes to the new CORE log
• High error questions on the CORE log
• Management CORE within your organisation - including method of submission, job descriptions and existing documented procedures, promotion of good management practice with examples.
• The future (if applicable) and where to go for help
Learning objectives/outcomes By the end of the training delegates will have a thorough understanding of the changes to the log and other problem questions. Delegates will be able to take back good practice to ensure CORE is well managed at their organisation.
Who should attend?  Staff who co-ordinate CORE at their organisations.
Maximum 15 delegates
Trainers Denise Raine, Pete Lomax and Judi Watkinson
Price £70 plus VAT
Dates Regional training is run in the Spring of each year and occasionally in September (subject to demand).
If you would like to book a place on a CORE for CORE Co-ordinators course or are interested in organising an in-house course, please email Denise Raine or email Suzanne Hazelden or ring 01769 580380.
Advanced CORE – Using the data (Regional Training)
Half day course – log based training (lettings only)
Course aim The aim of this course is to provide delegates
Course outline
• Importance of CORE
• Management and Communication
• Accessing the CORE data
• Reporting Techniques
• Forecasting and Trends
• Monitoring Performance
• Visual Dissemination of Information (using Excel)
• Future developments which will/may affect CORE.
Learning objectives/outcomes By the end of the training delegates will have a thorough understanding of the type of information collected and the different ways it can be used for the benefit of the organisation.
Who should attend?  Managerial Staff. Staff who are responsible for providing reports, policy & strategy co-ordinators.
Maximum 15 delegates
Trainers Judi Watkinson
Price £70 plus VAT
Dates February to May each year, and September (subject to demand)
If you would like to book a place on the Advanced course, or are interested in organising an in-house course, please email Denise Raine or email Suzanne Hazelden or ring 01769 580380.
CORE Digital Training (in-house and regional training)
Half day course – computer based training
Course aim The aim of this course is to provide delegates with the confidence to enter their own CORE data on CORE Digital – the data entry package supplied by the CHR (Centre for Housing Research) and is computer based.
Course outline
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CORE update – new log, error rates and problem questions and assessment of individuals knowledge of CORE
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Management of the CORE process – staff training, processes and procedures
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Technical information – how to set up and install CORE Digital
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Using CORE Digital
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How to input a log
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The help facilities
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How to validate a log and validating errors
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Exporting logs to the CHR and for own use
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How to run off a report
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The next step
Learning objectives/outcomes By the end of the training delegates will be able to enter data, validate, export and run reports
Who should attend? Staff who are not familiar with CORE Digital
Maximum 6 delegates
Trainers Pete Lomax and Judi Watkinson,
Price £450 plus VAT and travel in-house or £150 plus VAT per delegate (regional training)
Dates Available throughout the year.  Regional training is run in the Spring of each year and occasionally in September (subject to demand). The 2006/7 courses, are being run in London and around the country.
If you would like to book a place on an Advanced CORE course, or are interested in organising an in-house course, please email Denise Raine or email Suzanne Hazelden or ring 01769 580380.
CORE Management Consultancy
• raise awareness of CORE data and its use
• encourage greater internal communication on CORE
• appraise current management of CORE process
• promote greater internal use of CORE data
Sessions are targeted at management staff: housing/lettings managers, IT managers, training managers and staff involved in policy and research. This service is of particular interest to landlords considering how best to develop their data collection and management process to meet their strategic planning and priority needs. The issues raised are likely to be relevant to all aspects of data management.
For more information contact Pete Lomax on 01934 643813 or by email
Client Record Form
The supporting people client recording system was introduced in April 2003. The system collects information on new clients who receive supporting people services. The forms are processed by the CHR who are contracted by the CLG to process the data.
As the form is considerably shorter than the CORE form, RMC Consultancy can include training of the Client Record form as part of a CORE training session.
The training will cover:
• When to complete the form
• How to complete the form
• Common errors
  © RMC Consultancy 2008